But, to Dell's credit, they did make good. I even got them to replace a
motherboard on a friends machine a month after their official end date.
Yeah, it did take some prodding to get them to admit the problem,
initially...
--STeve Andre'
On 04/15/13 21:44, Kim Geiger wrote:
> Remember how long it took them to 'fess up to the infamous bulging capacitator problem?
>
>>>> On 4/15/2013 at 3:33 PM, STeve Andre' <[log in to unmask]> wrote:
>> No.
>>
>> It doesn't matter -- regardless of where the laptop is and operated, IT
>> SHOULD NOT SELF-DESTRUCT.
>>
>> It should darned well have thermal protection, and shut down when a
>> critical temperature is exceeded. If the fan dies, the laptop should
>> shut itself down.
>>
>> I've seen this a couple times in the last decade or so with non ThinkPad
>> laptops.
>>
>> There are reasons why I am a ThinkPad snob. This is one of them. I've
>> had problems with ThinkPads that have shut down because of faulty
>> sensors that shut them down at inopportune times, but I think that is
>> far better than a laptop roasting itself.
>>
>> --STeve Andre'
>>
>> On 04/15/13 13:57, Jon Galbreath wrote:
>>> If they're trying to say that this was caused by using the laptop on a
>>> poorly vented surface (bed, couch, cluttered surface, dog hair in the
>>> fan, etc.) that would have altered the airflow going into the machine,
>>> I could see their point I suppose. But given how hot laptops tend to
>>> run these days, I would not be at all surprised that the machine could
>>> have burned itself up if a fan quit for some reason. You could try
>>> playing up a problem with the fan and see if there's anything they
>>> could do.
>>>
>>> *Jon Galbreath, *MCSE
>>>
>>> Systems Administrator
>>>
>>> International Studies and Programs
>>>
>>> Helpdesk: 517-884-2148
>>>
>>> Ph: 517-884-2144
>>>
>>> [log in to unmask] <mailto:[log in to unmask]>
>>>
>>> *From:* Bill Park [mailto:[log in to unmask]]
>>> *Sent:* Monday, April 15, 2013 1:51 PM
>>> *To:* [log in to unmask]
>>> *Subject:* Re: [MSUNAG] Dell Problems
>>>
>>> Yes, it melted from the inside out. It does not appear to have
>>> complete care.
>>>
>>> *From:* Nicholas Oas [mailto:[log in to unmask]]
>>> *Sent:* Monday, April 15, 2013 1:43 PM
>>> *To:* 'Bill Park'
>>> *Subject:* RE: [MSUNAG] Dell Problems
>>>
>>> So you're saying that heat was applied to the laptop in a way that
>>> caused it to melt from the inside out?
>>>
>>> NOT the outside in?
>>>
>>> *From:* Bill Park [mailto:[log in to unmask]]
>>> *Sent:* Monday, April 15, 2013 1:36 PM
>>> *To:* [log in to unmask] <mailto:[log in to unmask]>
>>> *Subject:* [MSUNAG] Dell Problems
>>>
>>> Has anyone ever had any trouble getting Dell to honor warranties?
>>> I've got a user who has an Inspiron N5110 that was brought to me
>>> because it wouldn't boot. Upon inspection I noticed on the bottom of
>>> the laptop on the plastic piece that covers the RAM slots appeared to
>>> be somewhat melted. I removed the plastic piece covering the RAM bays
>>> and noticed even further evidence of burning/melting on the inside of
>>> the laptop (it's worse on the inside). I also noticed that some of
>>> the metal clips that help hold the plastic cover piece in place were
>>> burnt and/or falling off. The laptop works with one of the 4GB memory
>>> modules removed but it appears one of the slots was damaged. I'm
>>> guessing one of the metal clips fell off as a result of the
>>> overheating and melting the plastic that holds the clips on and
>>> shorted something out. It seems pretty clear that the melting/burning
>>> originated on the inside of the laptop... She has "Next Business Day
>>> Support" on this thing until 7/20/2014 so I advised her to just send
>>> the laptop into Dell. Dell returned the laptop and said the damage
>>> was "induced" and that we needed to contact the "out of warranty"
>>> repair department. I'm not sure how this could be "induced" but
>>> regardless it seems Dell isn't prepared to honor the warranty and
>>> cover this.
>>>
>>> Has anyone had any similar problems with Dell and found a way to get
>>> them to actually do something about it? I have pictures if anyone is
>>> interested...
>>>
>
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