Remember how long it took them to 'fess up to the infamous bulging capacitator problem?
>>> On 4/15/2013 at 3:33 PM, STeve Andre' <[log in to unmask]> wrote:
> No.
>
> It doesn't matter -- regardless of where the laptop is and operated, IT
> SHOULD NOT SELF-DESTRUCT.
>
> It should darned well have thermal protection, and shut down when a
> critical temperature is exceeded. If the fan dies, the laptop should
> shut itself down.
>
> I've seen this a couple times in the last decade or so with non ThinkPad
> laptops.
>
> There are reasons why I am a ThinkPad snob. This is one of them. I've
> had problems with ThinkPads that have shut down because of faulty
> sensors that shut them down at inopportune times, but I think that is
> far better than a laptop roasting itself.
>
> --STeve Andre'
>
> On 04/15/13 13:57, Jon Galbreath wrote:
>>
>> If they're trying to say that this was caused by using the laptop on a
>> poorly vented surface (bed, couch, cluttered surface, dog hair in the
>> fan, etc.) that would have altered the airflow going into the machine,
>> I could see their point I suppose. But given how hot laptops tend to
>> run these days, I would not be at all surprised that the machine could
>> have burned itself up if a fan quit for some reason. You could try
>> playing up a problem with the fan and see if there's anything they
>> could do.
>>
>> *Jon Galbreath, *MCSE
>>
>> Systems Administrator
>>
>> International Studies and Programs
>>
>> Helpdesk: 517-884-2148
>>
>> Ph: 517-884-2144
>>
>> [log in to unmask] <mailto:[log in to unmask]>
>>
>> *From:* Bill Park [mailto:[log in to unmask]]
>> *Sent:* Monday, April 15, 2013 1:51 PM
>> *To:* [log in to unmask]
>> *Subject:* Re: [MSUNAG] Dell Problems
>>
>> Yes, it melted from the inside out. It does not appear to have
>> complete care.
>>
>> *From:* Nicholas Oas [mailto:[log in to unmask]]
>> *Sent:* Monday, April 15, 2013 1:43 PM
>> *To:* 'Bill Park'
>> *Subject:* RE: [MSUNAG] Dell Problems
>>
>> So you're saying that heat was applied to the laptop in a way that
>> caused it to melt from the inside out?
>>
>> NOT the outside in?
>>
>> *From:* Bill Park [mailto:[log in to unmask]]
>> *Sent:* Monday, April 15, 2013 1:36 PM
>> *To:* [log in to unmask] <mailto:[log in to unmask]>
>> *Subject:* [MSUNAG] Dell Problems
>>
>> Has anyone ever had any trouble getting Dell to honor warranties?
>> I've got a user who has an Inspiron N5110 that was brought to me
>> because it wouldn't boot. Upon inspection I noticed on the bottom of
>> the laptop on the plastic piece that covers the RAM slots appeared to
>> be somewhat melted. I removed the plastic piece covering the RAM bays
>> and noticed even further evidence of burning/melting on the inside of
>> the laptop (it's worse on the inside). I also noticed that some of
>> the metal clips that help hold the plastic cover piece in place were
>> burnt and/or falling off. The laptop works with one of the 4GB memory
>> modules removed but it appears one of the slots was damaged. I'm
>> guessing one of the metal clips fell off as a result of the
>> overheating and melting the plastic that holds the clips on and
>> shorted something out. It seems pretty clear that the melting/burning
>> originated on the inside of the laptop... She has "Next Business Day
>> Support" on this thing until 7/20/2014 so I advised her to just send
>> the laptop into Dell. Dell returned the laptop and said the damage
>> was "induced" and that we needed to contact the "out of warranty"
>> repair department. I'm not sure how this could be "induced" but
>> regardless it seems Dell isn't prepared to honor the warranty and
>> cover this.
>>
>> Has anyone had any similar problems with Dell and found a way to get
>> them to actually do something about it? I have pictures if anyone is
>> interested...
>>
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