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Remember how long it took them to 'fess up to the infamous bulging capacitator problem? >>> On 4/15/2013 at 3:33 PM, STeve Andre' <[log in to unmask]> wrote: > No. > > It doesn't matter -- regardless of where the laptop is and operated, IT > SHOULD NOT SELF-DESTRUCT. > > It should darned well have thermal protection, and shut down when a > critical temperature is exceeded. If the fan dies, the laptop should > shut itself down. > > I've seen this a couple times in the last decade or so with non ThinkPad > laptops. > > There are reasons why I am a ThinkPad snob. This is one of them. I've > had problems with ThinkPads that have shut down because of faulty > sensors that shut them down at inopportune times, but I think that is > far better than a laptop roasting itself. > > --STeve Andre' > > On 04/15/13 13:57, Jon Galbreath wrote: >> >> If they're trying to say that this was caused by using the laptop on a >> poorly vented surface (bed, couch, cluttered surface, dog hair in the >> fan, etc.) that would have altered the airflow going into the machine, >> I could see their point I suppose. But given how hot laptops tend to >> run these days, I would not be at all surprised that the machine could >> have burned itself up if a fan quit for some reason. You could try >> playing up a problem with the fan and see if there's anything they >> could do. >> >> *Jon Galbreath, *MCSE >> >> Systems Administrator >> >> International Studies and Programs >> >> Helpdesk: 517-884-2148 >> >> Ph: 517-884-2144 >> >> [log in to unmask] <mailto:[log in to unmask]> >> >> *From:* Bill Park [mailto:[log in to unmask]] >> *Sent:* Monday, April 15, 2013 1:51 PM >> *To:* [log in to unmask] >> *Subject:* Re: [MSUNAG] Dell Problems >> >> Yes, it melted from the inside out. It does not appear to have >> complete care. >> >> *From:* Nicholas Oas [mailto:[log in to unmask]] >> *Sent:* Monday, April 15, 2013 1:43 PM >> *To:* 'Bill Park' >> *Subject:* RE: [MSUNAG] Dell Problems >> >> So you're saying that heat was applied to the laptop in a way that >> caused it to melt from the inside out? >> >> NOT the outside in? >> >> *From:* Bill Park [mailto:[log in to unmask]] >> *Sent:* Monday, April 15, 2013 1:36 PM >> *To:* [log in to unmask] <mailto:[log in to unmask]> >> *Subject:* [MSUNAG] Dell Problems >> >> Has anyone ever had any trouble getting Dell to honor warranties? >> I've got a user who has an Inspiron N5110 that was brought to me >> because it wouldn't boot. Upon inspection I noticed on the bottom of >> the laptop on the plastic piece that covers the RAM slots appeared to >> be somewhat melted. I removed the plastic piece covering the RAM bays >> and noticed even further evidence of burning/melting on the inside of >> the laptop (it's worse on the inside). I also noticed that some of >> the metal clips that help hold the plastic cover piece in place were >> burnt and/or falling off. The laptop works with one of the 4GB memory >> modules removed but it appears one of the slots was damaged. I'm >> guessing one of the metal clips fell off as a result of the >> overheating and melting the plastic that holds the clips on and >> shorted something out. It seems pretty clear that the melting/burning >> originated on the inside of the laptop... She has "Next Business Day >> Support" on this thing until 7/20/2014 so I advised her to just send >> the laptop into Dell. Dell returned the laptop and said the damage >> was "induced" and that we needed to contact the "out of warranty" >> repair department. I'm not sure how this could be "induced" but >> regardless it seems Dell isn't prepared to honor the warranty and >> cover this. >> >> Has anyone had any similar problems with Dell and found a way to get >> them to actually do something about it? I have pictures if anyone is >> interested... >>