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But, to Dell's credit, they did make good. I even got them to replace a motherboard on a friends machine a month after their official end date. Yeah, it did take some prodding to get them to admit the problem, initially... --STeve Andre' On 04/15/13 21:44, Kim Geiger wrote: > Remember how long it took them to 'fess up to the infamous bulging capacitator problem? > >>>> On 4/15/2013 at 3:33 PM, STeve Andre' <[log in to unmask]> wrote: >> No. >> >> It doesn't matter -- regardless of where the laptop is and operated, IT >> SHOULD NOT SELF-DESTRUCT. >> >> It should darned well have thermal protection, and shut down when a >> critical temperature is exceeded. If the fan dies, the laptop should >> shut itself down. >> >> I've seen this a couple times in the last decade or so with non ThinkPad >> laptops. >> >> There are reasons why I am a ThinkPad snob. This is one of them. I've >> had problems with ThinkPads that have shut down because of faulty >> sensors that shut them down at inopportune times, but I think that is >> far better than a laptop roasting itself. >> >> --STeve Andre' >> >> On 04/15/13 13:57, Jon Galbreath wrote: >>> If they're trying to say that this was caused by using the laptop on a >>> poorly vented surface (bed, couch, cluttered surface, dog hair in the >>> fan, etc.) that would have altered the airflow going into the machine, >>> I could see their point I suppose. But given how hot laptops tend to >>> run these days, I would not be at all surprised that the machine could >>> have burned itself up if a fan quit for some reason. You could try >>> playing up a problem with the fan and see if there's anything they >>> could do. >>> >>> *Jon Galbreath, *MCSE >>> >>> Systems Administrator >>> >>> International Studies and Programs >>> >>> Helpdesk: 517-884-2148 >>> >>> Ph: 517-884-2144 >>> >>> [log in to unmask] <mailto:[log in to unmask]> >>> >>> *From:* Bill Park [mailto:[log in to unmask]] >>> *Sent:* Monday, April 15, 2013 1:51 PM >>> *To:* [log in to unmask] >>> *Subject:* Re: [MSUNAG] Dell Problems >>> >>> Yes, it melted from the inside out. It does not appear to have >>> complete care. >>> >>> *From:* Nicholas Oas [mailto:[log in to unmask]] >>> *Sent:* Monday, April 15, 2013 1:43 PM >>> *To:* 'Bill Park' >>> *Subject:* RE: [MSUNAG] Dell Problems >>> >>> So you're saying that heat was applied to the laptop in a way that >>> caused it to melt from the inside out? >>> >>> NOT the outside in? >>> >>> *From:* Bill Park [mailto:[log in to unmask]] >>> *Sent:* Monday, April 15, 2013 1:36 PM >>> *To:* [log in to unmask] <mailto:[log in to unmask]> >>> *Subject:* [MSUNAG] Dell Problems >>> >>> Has anyone ever had any trouble getting Dell to honor warranties? >>> I've got a user who has an Inspiron N5110 that was brought to me >>> because it wouldn't boot. Upon inspection I noticed on the bottom of >>> the laptop on the plastic piece that covers the RAM slots appeared to >>> be somewhat melted. I removed the plastic piece covering the RAM bays >>> and noticed even further evidence of burning/melting on the inside of >>> the laptop (it's worse on the inside). I also noticed that some of >>> the metal clips that help hold the plastic cover piece in place were >>> burnt and/or falling off. The laptop works with one of the 4GB memory >>> modules removed but it appears one of the slots was damaged. I'm >>> guessing one of the metal clips fell off as a result of the >>> overheating and melting the plastic that holds the clips on and >>> shorted something out. It seems pretty clear that the melting/burning >>> originated on the inside of the laptop... She has "Next Business Day >>> Support" on this thing until 7/20/2014 so I advised her to just send >>> the laptop into Dell. Dell returned the laptop and said the damage >>> was "induced" and that we needed to contact the "out of warranty" >>> repair department. I'm not sure how this could be "induced" but >>> regardless it seems Dell isn't prepared to honor the warranty and >>> cover this. >>> >>> Has anyone had any similar problems with Dell and found a way to get >>> them to actually do something about it? I have pictures if anyone is >>> interested... >>> >