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What version of MacOS / Mail Mail is involved? /L Leo Sell IT Services Support Michigan State University 517-432-6200 [log in to unmask] On May 12, 2014, at 2:36 PM, Gary Schrock <[log in to unmask]> wrote: > I've got one that's kinda been puzzling me. I've got a user that very > occasionally finds that his desktop email client (Mac's default email > program) will not list an email message while both his phone and the > msu webmail client will show it. Eventually, anywhere from a few to > 12 hours later, the message will show up on the desktop. Both the > phone and desktop client are using imap, and the settings look fine on > the client. It doesn't really feel to me like it's an issue on the > MSU end, since multiple other imap clients (web and phone) are seeing > the message. And as far as he's noticed, it's always been the mac > email program that's missing the message. > > I know MSU's been updating their pop and imap servers, but I don't > *think* it's related, since a previous email that he had this problem > with happened about a month ago (And that's part of our problem trying > to track this down, it's very infrequent, and of course, never happens > at a time when I can look at the systems while they're in the state > where it's missing the email). > > He does have a fair amount of email in his inbox on the server, but > I've never seen that cause this issue elsewhere. > > Anyone ever run into something like this? I haven't tried contacting > the help desk because like I said, it doesn't really feel to me like > it's an issue on the MSU side, and I also haven't been able to catch > it during the time when it's happening (I figure maybe at least if I > can get it while it's in that state, maybe there's something MSU would > be able to find on their end, but when things are working, not much is > going to be obvious).