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Mac OS 10.8.5 Mail 6.6 (1510) On Mon, May 12, 2014 at 2:43 PM, Leo Sell <[log in to unmask]> wrote: > What version of MacOS / Mail Mail is involved? /L > > > Leo Sell > IT Services Support > Michigan State University > 517-432-6200 > [log in to unmask] > > On May 12, 2014, at 2:36 PM, Gary Schrock <[log in to unmask]> wrote: > >> I've got one that's kinda been puzzling me. I've got a user that very >> occasionally finds that his desktop email client (Mac's default email >> program) will not list an email message while both his phone and the >> msu webmail client will show it. Eventually, anywhere from a few to >> 12 hours later, the message will show up on the desktop. Both the >> phone and desktop client are using imap, and the settings look fine on >> the client. It doesn't really feel to me like it's an issue on the >> MSU end, since multiple other imap clients (web and phone) are seeing >> the message. And as far as he's noticed, it's always been the mac >> email program that's missing the message. >> >> I know MSU's been updating their pop and imap servers, but I don't >> *think* it's related, since a previous email that he had this problem >> with happened about a month ago (And that's part of our problem trying >> to track this down, it's very infrequent, and of course, never happens >> at a time when I can look at the systems while they're in the state >> where it's missing the email). >> >> He does have a fair amount of email in his inbox on the server, but >> I've never seen that cause this issue elsewhere. >> >> Anyone ever run into something like this? I haven't tried contacting >> the help desk because like I said, it doesn't really feel to me like >> it's an issue on the MSU side, and I also haven't been able to catch >> it during the time when it's happening (I figure maybe at least if I >> can get it while it's in that state, maybe there's something MSU would >> be able to find on their end, but when things are working, not much is >> going to be obvious).