MSU Infrastructure Planning and Facilities Telecommunication Systems (MSU Telecom) will host their MSU Telecom Technology Workshop from 9 a.m. to 4 p.m. on May 12 at The Henry Center for Executive Development. The workshop is designed to help attendees explore their communication methods and will teach them to better utilize the communications platforms that they already own. This is a free workshop for the MSU community and includes lunch and refreshments.

Register online by May 5.

Presentation and demo topics will include:

• New phones, wireless devices and radios
• Emergency preparedness, disaster recovery and business continuity
• Call-recording applications
• Next generation messaging, including texting (SMS) and picture messaging
• Mobility solutions such as softphones for Android, iOS, iPads, etc.
• Video delivery services
• Billing questions
• Contact center
  • Multimedia contact center (voice, e-mail, chat, SMS)
  • Service observing for training and quality assurance
  • Remote agent, teleworking and CTI solutions
  • Contact-center reporting – best practices

An agenda with detailed session descriptions will be coming soon.

For more information, contact IPF's Telecom Systems department at 517-353-5515 or [log in to unmask].

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Nicholas Kwiatkowski
Communication Systems Engineer, Video and Voice Systems
Telecommunication Systems Department
Michigan State University

Phone/SMS : +1 517-432-2528
Dept / Customer Service / Trouble: +1 517-353-5515
E-Mail: [log in to unmask]
Website: www.telecom.msu.edu