MSU Infrastructure Planning and Facilities Telecommunication Systems (MSU Telecom) will host their MSU Telecom Technology Workshop from 9 a.m. to 4 p.m. on May 12 at The Henry Center for Executive Development<http://maps.msu.edu/interactive/index.php?location=IXD1>. The workshop is designed to help attendees explore their communication methods and will teach them to better utilize the communications platforms that they already own. This is a free workshop for the MSU community and includes lunch and refreshments.
Register online<http://www.ipf.msu.edu/telecomworkshop> by May 5.
Presentation and demo topics will include:
* New phones, wireless devices and radios
* Emergency preparedness, disaster recovery and business continuity
* Call-recording applications
* Next generation messaging, including texting (SMS) and picture messaging
* Mobility solutions such as softphones for Android, iOS, iPads, etc.
* Video delivery services
* Billing questions
* Contact center
* Multimedia contact center (voice, e-mail, chat, SMS)
* Service observing for training and quality assurance
* Remote agent, teleworking and CTI solutions
* Contact-center reporting - best practices
An agenda with detailed session descriptions will be coming soon.
For more information, contact IPF's Telecom Systems department at 517-353-5515 or [log in to unmask]<mailto:[log in to unmask]>.
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Nicholas Kwiatkowski
Communication Systems Engineer, Video and Voice Systems
Telecommunication Systems Department
Michigan State University
Phone/SMS : +1 517-432-2528
Dept / Customer Service / Trouble: +1 517-353-5515
E-Mail: [log in to unmask]<mailto:[log in to unmask]>
Website: www.telecom.msu.edu<http://www.telecom.msu.edu/>
