I
forgot to add that I also had Acrobat 11 Pro installed which
I uninstalled after seeing an EBS video that said you cannot
have a version of Acrobat that is newer than the installed
version Reader. After I uninstalled that I reinstalled
Reader. http://ebs.msu.edu/Technical/AdobeReader.htm
Grrr.
Thanks
for all the responses. So far I have tried the following:
-Added the secportal url to the trusted sites
-disabled all toolbars
-reinstalled IE all together
-made sure all the settings are correct in adobe reader 10
-added the entry in the windows host file
-reinstalled sapgui a couple times
-reinstalled reader a couple times
UAC
is enabled so I will try and disable that. Also, I haven’t
tried messing with any java versions other than the latest
7u17 which I installed from ninite which does both the 64
and 32bit versions. I’ll also check the settings in SAPGUI
itself.
I’m not sure what this one
helps with (if anything), but I don’t believe anyone has
mentioned the ‘hosts’ file entry detailed here:
http://ebs.msu.edu/Technical/docs/IE9andHCMforms.pdf
Dan Wyrembelski
Information Technology
Professional
MSU Dept. of
Horticulture
517-355-5191 ext. 1372
EBS
maintains these two pages:
http://ebs.msu.edu/Technical/OSBrowsersAdobeRAM.htm
http://ebs.msu.edu/Technical/SoftwareDownloads.htm
I
have had good luck here with IE9 and Firefox ESR 17
(extended support release), both with Java 7. Where there
can be issues is with DocumentViewer (http://docview.ais.msu.edu/).
Java 7 update 11 broke a large amount of functionality in
DocumentViewer (which is linked to from within EBS, if I
remember correctly). We took steps to roll back the few
people that needed to print documents from that system to
Java 6. The recommendation at the time was Java 6 update
23, but I haven’t had any issues running Java 6 update 39
during the testing we were doing a while back. These
systems have since been upgraded to Java 6 update 43 and I
haven’t gotten any calls about DocumentViewer breaking. I
can’t speak officially about the DocumentViewer folks, but
I’ve heard that an upgrade is in the works that may remove
the Java 6 requirement. That would be a nice change, even
if it means the requirement becomes Java 7.
More
and more, I’ve been seeing issues where IE8 and Firefox 19
don’t work flawlessly on EBS. These few cases have been
fixed by either IE9 or Firefox ESR 17. As far as Adobe
Reader X goes, EBS’s recommendations are to disable
protected mode. I haven’t needed to do that, but I’m
guessing it has to do with secportal.ebsp.msu.edu being
listed in the Trusted Sites Zone, which should disable
protected mode for just that URL. SAP GUI 7.30 has been
working rather smoothly, too. There was one issue that had
me stumped, but apparently that was some kind of back-end
issue that ended up being resolved.
There’s
one other EBS recommendation that I took it upon myself to
do a little differently. IE’s compatibility mode is
apparently still necessary. If you enable compatibility
mode using the broken page button in IE, that will enable
compatibility mode for *.msu.edu. Instead, I added
secportal.ebsp.msu.edu to Group Policy, so that I wouldn’t
have to deal with other MSU web sites getting applied to
compatibility mode unnecessarily. I also added it to the
popup blocker exception list as well.
Perhaps
I should summarize the changes I made:
secportal.ebsp.msu.edu:
compatibility mode, trusted sites, popup blocker exception
docview.ais.msu.edu:
trusted sites
ntweb1.ais.msu.edu:
trusted sites
*.ais.msu.edu:
popup blocker exception
This
works in almost all cases for IE9 users. The one problem I
have had to deal with on occasion (probably because I
haven’t taken the time to make a GPO out of it) is when a
workstation doesn’t have the default settings for the
trusted sites zone. Resetting the trusted sites zone to
“Medium (default)” fixes the problem.
As
far as UAC goes, it’s still turned on. I don’t think there
has ever been a cause for me to disable it outright.
We
did have an issue a while back about SAP GUI launching, but
doing nothing. It turns out that setting “Do not save
encrypted pages to disk” either by policy or locally will
break SAP GUI’s connection to the browser.
Did you remember to sacrifice a goat to
Hannah under the full moon?
Seriously though, we've found conflicts
depending on the Java version installed. 7u17 works fine on
one of our machines, but another user got a recommendation
to run 6u23 from EBS. Also, do you have UAC on?
Manager
of Information Technology
Communications
and Brand Strategy
Michigan
State University
w:
517-884-1231 / c: 248-635-4955
Is
there a website somewhere that shows exactly what
versions of IE, Adobe, and any other software that
is officially compatible with EBS and what settings
need to be enabled/disabled in order for it to
work? I recently just installed 4 new Dell Optiplex
9010s running Windows 7 Pro x64 with IE9 and Adobe
Reader 10 (with the latest updates for version 10)
as I was told that’s what users need to have
installed. I was also told the following settings
need to be set in order for things to work:
IE9
(because evidently 10 is not supported)
-Popup blocker must be disabled
-Adobe Reader must be the default handler for PDFs
-Compatibility view should be enabled
Adobe
Reader 10 (because evidently 11 is not supported)
-Disable “Enable protected mode at startup”
-“Display PDF in browser” should be enabled
Am
I missing something here? I have set those settings
on all of the computers and there are problems with
EBS in some way on all of the computers. One of the
computers I cannot “generate a pdf form” for a
travel reimbursement coversheet. One of the other
computers trying to bring up the cost redistribution
form does nothing. SAPGUI launches and then nothing
happens in the browser. There are more problems but
those are some examples.
Does
anyone have any advice as to exactly how I need to
setup Adobe Reader and IE in order to get these
things to work properly? Again, these are all brand
new installs of Windows 7 Pro x64 and they’re using
IE9 (x86) and Adobe Reader 10.