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I feel your frustration. It happened to me several times over the years. However, in defense of the "Identity Management"(?) office located in the International Center, I discovered a lesser known fact. If you walk in (if they are open), you can get a new pin on the spot. Be sure to bring you MSU idcard. I hope this help. r. On 7/6/2012 6:02 AM, Kim Geiger wrote: > Okay, you're going to be subjected to a little rant. > > Working on a password issue with University Advancement's help desk, I > inadvertently changed my NetID password. Now I'm dead in the water — > can't order from the C Store, can't put in for vacation days, can't do > any of my work that involves a NetID. > > That's not my beef; I'm the one who wasn't paying attention and forgot > the password. It's the password *change* process that has me agitated. > I need some PIN that I have never used and don't know so I have to ask > for it and WAIT FOR A PIECE OF PAPER to come to me in the mail before I > can request a password change. > > I certainly understand the need for security around NetIDs, but this is > ridiculous. I'm quite sure I'll still be waiting next week. It's all > very 20th century. > > Okay, rant over. I'll order supplies from somewhere else, because I > can't wait to do that. >