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To be honest, other than the occasional frustration, I'm still pretty happy with Dell, and actually haven't had much trouble on the tech support side. I don't ever want to have to deal with Sony support again, I've had nothing but trouble from them. I'm also not really a big fan of Apple's "we don't want to talk to you on the phone unless you've purchased the extended support" nonsense. On Thu, May 3, 2012 at 2:08 PM, Troy Murray <[log in to unmask]> wrote: > Besides Dell hardware, which seems to be having some problems based on these > comments, what other hardware are people using on campus and having good > experiences with? > > HP? > Lenovo? > Sun? > Apple? > Toshiba? > > -- > Troy Murray > Michigan State University > College of Medicine > Life Science > 1355 Bogue St, B-136D > East Lansing, MI 48824 > E: [log in to unmask] > P: 517-432-2760 > F: 517-355-7254 > RedHat 5 Certified Technician > RedHat 5 Certified Systems Administrator > HL7 V2.6/2.5 Certified Control Specialist > > On May 3, 2012, at 1:41 PM, Shaun Leininger wrote: > > Hang in there, Gary. I was in the same boat. My order was canceled without > notice, then the model discontinued. New quote/order, then it was sent to > Munising, then the re-order on that could not be sent due to accounting > problems on their end. > > I'd really like a better option to order from HP/Acer. > > After the order arrived, it had a faulty Bluetooth module, which requires a > motherboard replacement. Still corresponding for three weeks to receive the > part (I'm not sending the whole machine back, it took 3 months to arrive). > > Shaun Leininger > Department of Anthropology > > -----Original Message----- > From: Gary Schrock [mailto:[log in to unmask]] > Sent: Thursday, May 03, 2012 12:10 PM > To: [log in to unmask] > Subject: Re: [MSUNAG] Dell Central Team Mailbox and Dell Point Of Contact > for Quotes > > And then you have to hope that it gets sent to the right place. I had two > orders that were sent off to Hickory Corners instead of here. 2 months > after we placed those orders we're still working on trying to get one of > those. > > On Thu, May 3, 2012 at 12:05 PM, Al Puzzuoli <[log in to unmask]> wrote: > > You've got to wonder what's going on over there. It's gotten to the > > point where the hardest part about getting a quote is actually > > figuring out how to contact them in the first place. Not exactly good > > for business . > > > --Al > > > > > From: l duynslager [mailto:[log in to unmask]] > > Sent: Thursday, May 03, 2012 11:23 AM > > To: [log in to unmask] > > Subject: [MSUNAG] FW: Dell Central Team Mailbox and Dell Point Of > > Contact for Quotes > > > > > According to Dell the Central Team Mailbox is not being utilized any > > more and they request that you send requests for quotes to: > > > > > Guy Youngblood > > > Public Sales - Central Team > > > [log in to unmask] > > > Direct - 512-513-8919 > > > Toll Free- 800-274-7799 x5138919 > > > Fax- 512-283-4721 > > > > > Hope this Helps, > > > > > Lee D. > > > > > > > Hi Lee, > > > > > Here is the quote you needed. We have discontinued using the central > > team box and I am now handling the MSU account. You can just start > > sending things directly to me. > > > > > > > > > Thanks, > > > > > Guy Youngblood > > > Public Sales - Central Team > > > [log in to unmask] > > > Direct - 512-513-8919 > > > Toll Free- 800-274-7799 x5138919 > > > Fax- 512-283-4721 > > > > > > > Lee Duynslager LD > > > Information Technology > > > Department of Plant Pathology > > > 578 Wilson Rd., > > > Rm 207 Center for Integrated Plant Systems > > > East Lansing, MI 48823-1311 > > > 432-5296 > > > > > > > > > > -- > Troy Murray > Michigan State University > College of Medicine > Life Science > 1355 Bogue St, B-136D > East Lansing, MI 48824 > E: [log in to unmask] > P: 517-432-2760 > F: 517-355-7254 > RedHat 5 Certified Technician > RedHat 5 Certified Systems Administrator > HL7 V2.6/2.5 Certified Control Specialist >