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OK, apparently I need to clarify: I only need to know why the product key no longer seems to work with Acrobat 9 when that same key was used dozens of times previous without fail and why no other key from Adobe seems to work either. Has anyone else installed the Acrobat Pro update to 9.4.5? If so, was it the volume license media/key that CStore sold? Jon Galbreath, MCSE Systems Administrator International Studies and Programs Helpdesk: 517-884-2148 Ph: 517-884-2144 [log in to unmask] -----Original Message----- From: David McFarlane [mailto:[log in to unmask]] Sent: Monday, July 25, 2011 1:50 PM To: [log in to unmask] Subject: Re: [MSUNAG] Acrobat 9 Pro and eBS If their attitude toward Acrobat 10 is anything like their attitude toward IE9 and FF4/5, then they consider it Adobe's/Microsoft's/Mozilla's responsibility to make their products work with EBS, not their responsibility to make EBS work with the rest of the world -- just see the disclaimer at https://secportal.ebsp.msu.edu/irj/go/km/docs/documents/News/Homepage%20Announcements/30c185b7-8301-2e10-9a9d-8df38db5d37d_0_.xml , "We are working to determine when Firefox 4 and Firefox 5 (for both Windows and Mac) and Internet Explorer 9 will support the system software." So don't hold your breath. -- dkm At 7/25/2011 12:00 PM Monday, Jon Galbreath wrote: >OK, after the recent discussion concerning eBS and Acrobat and it's >general lack of compatibility with anything that's not already >outdated, I am working on downgrading everyone from Acrobat Pro X to >Acrobat Pro 9.4.5. > >In the process I've created a new Administrative install from the >Acrobat 9 Pro media which was sold by the Computer Store and is the >volume license media I used prior to X using msiexec /a AcroPro.msi > >After that I installed the dozen patches to get it up to 9.4.5 using >msiexec /a acropro.msi /p patch1.msp, etc., until it was done. >Everything seems to install fine, except that the key doesn't work. I >have always used 1118-1006-2829-9110-3041-8472 and it's worked fine for >dozens of installs, except now. If I deploy with a GPO it just fails >right away. If I try to manually install with the patched MSI and the >generated transform from the Customization Wizard, it rejects it. It >also rejects any of the other keys from the Adobe licensing site. > >Any ideas? > >Also, is there any timeline on when Acrobat X will be useable? >Something changed with eBS a couple months back and now all forms take >hours to complete because it's pegging the CPU at 100%. The reason I >ask is that Adobe FINALLY support deployable updates with Acrobat X >which makes for timely installs rather than having to patch an admin >install and then redeploy. > >Jon Galbreath, MCSE >Systems Administrator >International Studies and Programs >Helpdesk: 517-884-2148 >Ph: 517-884-2144 ><mailto:[log in to unmask]>[log in to unmask] >