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Al, As Leo mentioned, this particular network work was announced two days in advance via Service Status. However, we should have taken additional effort to notify our building contacts for Bessey Hall in addition to using Service Status. This is a process that we used last year when we rolled out the campus backbone network upgrades to each building, and we will extend that process to cover other network changes which are specific to a building where possible. If you are not subscribed to Service Status, you may still wish to do so. In addition to receving announcements such as this, you will receive notices about general campus network changes and other key campus systems and services. You can find instructions for this at http://techbase.msu.edu/article.asp?id=7529&service=techbase. Doug On Fri, Feb 11, 2011 at 02:53:29PM +0000, Al Puzzuoli wrote: > Hello, > Last night, there was planned network maintenance occurring in Bessey hall which resulted in from what I can tell, a bit over an hours' worth of downtime, starting at around 8:00 PM. > I was made aware of the impending downtime only by a pure stroke of luck. At around 4:00 yesterday afternoon, a technician came to work in a phone closet that happens to be a few feet away from my office. I asked him what he was doing, and he informed me of the maintenance. I was able to issue a last minute, end of the day email, warning my staff. > Luckily, there was nothing critical going on after hours in our department, but things could have been much worse. > Also, if I had been sitting at home uninformed last evening, and my servers suddenly became unavailable, my first reaction would have been to catch the next bus back to campus to figure out just what was going on. > I wonder what we can do in the future to insure better communication with departmental IT staff when these situations occur? > Thanks, > > > Al Puzzuoli > Information Technologist > Resource Center for Persons with Disabilities 517-884-1915 120 Bessey Hall East Lansing, MI 48824-1033 http://www.rcpd.msu.edu -- Doug Nelson, Network Architect | [log in to unmask] Academic Technology Services | Ph: (517) 353-2980 Michigan State University | http://www.msu.edu/~nelson/