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At 12:57 PM -0400 8/19/10, John Valenti wrote: >hi, >One of our staff just called to say that professor's emails were >ending up in Trash folder (marked as spam). >We logged into the web interface and found the block lists under MSU >Prefs. I'm looking at my list and seeing several senders that >shouldn't be there, such as *@linkedin.com and a few individuals. >I'm pretty sure I would have never marked LinkedIn as spam. And on >her account, there were two lines for a few faculty, the first one >was accept, the second reject. > >I'm just curious how these block lists were constructed, and if all >of our faculty/staff should perhaps go in and check them? Mail team enhanced/changed both Accept/Block list handling and added Spam Processing preference options for users. See http://techbase.msu.edu/article.asp?id=14058 which links to other pertinent detailed articles. Any existing Accept and Block lists were migrated. However, there was a time when users were inadvertently populating their Block list in particular. As a result, there might very well unexpected entries on those lists. So, absolutely it would be wise for your users to log in and check. Or better yet, delete all that are there and use the Accept/Block facilities on a very targeted basis. (The Block list is no substitute for a good spam handling product). We'd also recommend checking and setting the Spam processing preferences as well. -- Leo Sell ATS Help Desk Michigan State University 517-432-6200 help.msu.edu