Brian/Pat,
Please send this email to your upper management.
MSU is not happy with
Dell's slow website! Please let me know what
action steps are being taken
to resolve this issue. We consider any
problems with your web site to be a
major
issue.
Thanks,
Ron
-----Original Message-----
From: Al
Sent: Tuesday, May 04, 2010 11:38 AM
To:
Subject: Re: [MSUNAG] dell
premier issues
The timing of this is thread is ironic.
Just today
I needed to place a support call for an E2111 - SBE Log
Disabled
DIMMx error (where x represents the DIMM slot) I am getting on the
display on
one of my PowerEdge 1950 systems. It's a problem I have
experience in
the past on a couple of the other 1950's we have in our
VMware
cluster.
When I finally was able to locate the correct support
number to call
(literally minutes between screen updates on their support
site as it looked
up my service tag info and returned the correct number to
call) and got
through to a technician, I mentioned how painfully slow their
web sites
(both the support site and the Premier site linked to through
Cstore) are.
The technician said they have been complaining internally about
the speed of
their web sites for the past several months. His
suggestion to me, blog
about it. I was like WTH.
My response
was how sad it is that in order for an issue to get the
attention of the
higher-ups, someone has to blog about it and have it get
press coverage
before steps are taken.
Such is the way of the world these days.
-
Al
>>>
> I think that Dell's website is
surprisingly slow at times. Especially
> the support portion.
I use a different premier login fairly
> frequently and don't see
particular problems with it.
>
> Currently, I'm looking for a Dell
server upgrade, if I go to dell.com
> on the MSU premier login, the
service tag of the system is not found.
> It is found if I don't
login to the MSU premier site. I guess the
> site is YMMV.
>
> -Tom
>
> On 5/4/10 8:51 AM, David Benjamin
wrote:
>>
>> Has anyone else had connectivity/timeout issues
with Dell (MSU
>> Computer store premier account)? I have had the
hardest time over the
>> past few months trying to either simply
navigate the site or adding
>> an item to cart, etc. without it timing
out. Both in Firefox and IE. Am
I
alone?
--
===========================
Al
Michigan State
University
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