Hello NAG and ATS, Since I was the one to complain, I should be the one to say thank you. I very much appreciate the improved quality of the service status messages and information - explanation of what happened. I will do what I can at my level to reduce the chance of it being repeated due to problems in my area. Thank you. Cliff -- Clifford L. Beckett office: 517-355-4659 Electronic System Designer cell: 517-449-8226 A411 E. Fee fax: 517-353-0789 OMM Department email: [log in to unmask] Michigan State University web: www.obl.msu.edu East Lansing MI, 48824 >