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>I can't fathom how you can spend two hours trying to forward mail 
>when a simple call to the help desk would have you square much 
>quicker than that.

That's what I always do, if ATS (or anyone else) creates a problem 
for me, then I make that a problem for them, and go from 
there.  Else, what incentive does anyone have to improve their system?

-- dkm