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Troy, we are using two tools from AdventNet (www.adventnet.com) to do this. ServiceDesk for help desk and asset management, and OpsManager for business views of up time, downtime, SNMP monitoring, etc. Christopher M. Harper MANAGER OF INFORMATION TECHNOLOGY University Relations, Michigan State University 401 Olds Hall, East Lansing, MI 48824-1047 Email: [log in to unmask] / Direct: (517) 355-9980 Web: http://ur.msu.edu / Cell: (517) 290-5496 -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Troy Murray Sent: Wednesday, August 26, 2009 11:13 AM To: [log in to unmask] Subject: [MSUNAG] Infrastructure Management Tool I'm being asked to look for some type of "infrastructure management" (for lack of a better term) like tool. The purpose of the tool would be to record things like software licenses and serial numbers / product keys, have a calendar of maintenance cycles for systems and record downtime for each. I'm curious if anyone is using a tool that provides those functions and more. Thanks, -- Troy Murray Information Technologist II Michigan State University Clinical Translational Sciences Institute (CTSI) Biomedical Research & Informatics Core (BRIC) Department 100 Conrad Hall East Lansing, MI 48824 Phone: 517-432-4248 Fax: 517-353-9420 E-mail: [log in to unmask]