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Odd. We have not had many reported issues in this regard. When we do, they are covered by warranty so there is no cost involved in most instances. I understand that what is done with powercords do cause some issues, but not to the extent that you are seeing. >>> On 6/22/2009 at 1:43 PM, Brian Baer <[log in to unmask]> wrote: > To me four our years seems like very good life for laptop adaptors. > That point where the power cord connects to the power brick seems to > be the Achilles' heel for many brand/models of laptops. Every time > the user wraps/unwraps the power cord around the brick they stress > the base of the cord and eventually it fails. > > The fact that your users had docks probably extended the life of the > supplies quit a bit. This was one less coiling and uncoiling every > day at the office and probably the users were leaving their power > supplies at home most days. > > Brian > > At 1:26 PM -0400 6/22/09, Al Puzzuoli wrote: >>Just wondering what others have experienced in terms of the robustness >>of Laptop AC Adaptors? >> >>Our department has 15 Toshiba Tecra M5 machines, which were purchased >>almost four years ago. At the time, we got two identical adaptors per >>computer, one with each unit, and another with the dock. >>I'm still in the process of figuring out the numbers, but we seem to be >>experiencing a serious failure rate. Over the past few weeks, several >>users have shown me their adaptors and in each instance, there is a >>break right at the root of the fixed portion of the cord coming out of >>the power brick. Until now, users hadn't taken the time to report the >>issue- they had either swapped the adaptor with the one on their dock, >>or just put tape on the break to hold it together. I think now, I'm >>dealing with a case of the "me toos". People are talking, realizing >>they have the same problem, and bringing it to my attention. I wouldn't >>be surprised if 50% of these are broken. >> >>I spoke with Jeff Mikosz from Toshiba. Although we have a full onsite >>warranty for these machines ending in 2010, the power supplies are not >>part of that and are only covered for 1 year. Okay, fine. I wouldn't >>have a problem with that, I think it's fairly standard in the industry; >>However, at what point does a typical failure rate end, and concern >>about a flawed product begin? >> >>Thanks, >> >> >>Al Puzzuoli >> >>Michigan State University >> >>Information Technologist >>http://www.rcpd.msu.edu >> >>Resource Center for Persons with Disabilities >> >>120 Bessey Hall East Lansing, MI 48824-1033 >> >>517-884-1915 >>