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We have had to deal with this before in my department. Someone who can demonstrate affiliation with the group, such as an officer of the group or a faculty sponsor, should contact ATS. They will be able to provide a new PIN to reset the account. (By the way, "csd" is almost certainly the username.) -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Al Puzzuoli Sent: Tuesday, April 14, 2009 1:14 PM To: [log in to unmask] Subject: [MSUNAG] Lost Username and Password for Student Organization's Website? The Council for Students with Disabilities needs to update their website: http://www.msu.edu/~csd The problem is that the group was inactive for a time and now, anyone with knowledge of the username and password has moved on. How do they go about regaining access to the account? Thanks, Al Puzzuoli Michigan State University Information Technologist http://www.rcpd.msu.edu Resource Center for Persons with Disabilities 120 Bessey Hall East Lansing, MI 48824-1033 517-884-1915