I have a rather odd situation that has come about and hoping that those with a mixed Mac/PC environment may have encountered. 

I support a user with Office 2003 Pro installed on her PC.  She works with a few people with Mac PowerPC’s running Office 2004.  They have exchanged files between the two every day for quite some time (a few years) and around the time in December than the MSU Mail system was upgraded, they started to have trouble with attached files sent from the Mac to the PC.  The trouble here is that the files created on the Mac with Office 2004 are unreadable when received by through e-mail by the Windows (Office 2003) computer.  When trying to open the attached Word document, a window opens that asks to “select the encoding that makes your document readable”.  When the Mac computer sends the Word document to a PC running Office 2007, the file is opened fine.

 

The Mac computer is using Eudora for an MSU Mail account.  The PC is using Outlook connected to an Exchange server.

 

Anyone have an idea what could be causing this issue?  This had been working just fine until around December of this past year.  And as far as I knew, the Office 2007 compatibility pack did not need to be installed to read Office 2004 files created on a Mac.  Just to be sure, I installed that on the Windows PC that is having trouble and that was no help.

Thanks in advance for any assistance you may have.

Javier