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Yes you did a good job. It would be interesting if you could use a windows box open a connection, Then did a netstat ( open a command window - type netstat and hit enter, see what ports are established connections with the program or website. I know you said it redirects on 443, but I am curious as to source and destination ports are. If you cant tell that is okay. The outbreak question is just a question to open dialogue on what we would have to do if somehow this program became corrupted or "changed" by a malicious person. From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Troy D Murray Sent: Wednesday, October 22, 2008 1:20 PM To: [log in to unmask] Subject: Re: [MSUNAG] LogMeIn I'll try to answer your three questions, if I can figure out where they are: What open ports is this going to create on the local pc/host that will have to be opened perimeter firewalls for both us and off site clients? On Windows XP and Windows Vista the user is prompted to "unblock" the program, not specific ports. No ports needed to be opened on any perimeter firewalls that we have tested with thus far, it seems to do the transmission over HTTPS. This must be a java based app since it can run on just about every platform Java on Mac and on PC if using FireFox, Safari, but ActiveX on IE, from what I've seen. How to control an outbreak should this get compromised I'm not sure I understand which item you referring to being compromised. The user has to click two different buttons to allow someone remotely to view and or control their system, with the option to end it at anytime. There is also a semi-transparent dialog that was up during the remote session. I guess I'm not sure that answers your question as I'm not sure what your question is specifically. I am concerned about the "dedicated channels" and always on with PIN control. After a session is terminated, then the PIN for that session times out and the link cannot be used again. The support person isn't able to connect to the users session without providing a new URL or PIN code for a new session. Did I get your questions right and answer them based on my experience with it. -t On Oct 22, 2008, at 12:47 PM, Vasquez, Timo wrote: I just pose three questions: What open ports is this going to create on the local pc/host that will have to be opened perimeter firewalls for both us and off site clients? This must be a java based app since it can run on just about every platform How to control an outbreak should this get compromised I see that is similar to "go to my pc"; more robust if you read all the features they put in their PDF- I am concerned about the "dedicated channels" and always on with PIN control. Remote access is nice, if all security angles are evaluated - I see there is an .exe for chatting and passing files too. Tell us how it goes and what has to be done to implement- please. From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Troy D Murray Sent: Wednesday, October 22, 2008 11:46 AM To: [log in to unmask] Subject: [MSUNAG] LogMeIn We are testing the remote control service LogMeIn Rescue for working with our clients on and off campus. I was wondering if anyone on campus has used it, their experience and if there was any discounted pricing? Thanks, -- Troy Murray Systems/Database Administrator Michigan State University Biomedical Research Informatics Core (BRIC) 100 Conrad Hall East Lansing, MI 48824 Phone: 517-432-4248 Fax: 517-353-9420 E-mail: [log in to unmask] AOL IM: troymurray72 MSN IM: [log in to unmask] Yahoo! IM: [log in to unmask] GTalk\Jabber: [log in to unmask] -- Troy Murray Systems/Database Administrator Michigan State University Biomedical Research Informatics Core (BRIC) 100 Conrad Hall East Lansing, MI 48824 Phone: 517-432-4248 Fax: 517-353-9420 E-mail: [log in to unmask] AOL IM: troymurray72 MSN IM: [log in to unmask] Yahoo! IM: [log in to unmask] GTalk\Jabber: [log in to unmask]