I've generally been happy with Dell. My strategy is not to use the phone. I use the email option, and tell them what part I need. For motherboards I have them do the service call. Most other parts we handle the swap ourselves.
My confession: I will occasionally lie to the first level tech support people. If they ask if I ran the hard drive diagnostic program, I might say "yes". I'm not totally happy with this, but I have been fighting with computer hardware since 1977.
I also have experience with Lenovo Thinkpad support, they are superb. I almost look forward to a thinkpad problem, they are so nice on the phone. And the return box or part shows up the next day.
-John
On May 29, at 11:15 AM May 29, Oscar Castaneda wrote:
The problems that everybody is describing in here are problems that I find with any other vendor and by no means exclusive to Dell.
Long waits in the phone. You tell me what company does not make you wait, or hop from person to person for a while?
Lack of knowledge of what they are giving you? All of them
This week I had some stuff that I ordered from HP lost in the vacuum. It never came, until I got in a yelling contest with a person in the pone
