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This thread, and your mention of AT&T, made me think of this article I came across yesterday. http://articles.moneycentral.msn.com/SmartSpending/ConsumerActionGuide/TheCu stomerServiceHallOfShame.aspx At the bottom of the text is a link to the full list where you can see how Dell did (cliffhanger). http://articles.moneycentral.msn.com/SmartSpending/ConsumerActionGuide/HowCo mpaniesWereRanked.aspx MSN Money even offered up stats on how well "MSN" and "Microsoft" did. Michael Loomis Network Security, ATS -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Troy Murray Sent: Thursday, May 29, 2008 3:48 PM To: [log in to unmask] Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising I'll reiterate something mentioned earlier about Dell, I do find their business/enterprise service to be much better then the consumer line. This is one reason I tend to buy Latitude and OptiPlex systems rather then the consumer alternatives. My experience with AppleCare support has been excellent, they have in almost every case exceed my expectations. Although not a tech company per-se, I've found AT&T customer support to be the absolute worst! -t