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I've generally been happy with Dell. My strategy is not to use the phone. I use the email option, and tell them what part I need. For motherboards I have them do the service call. Most other parts we handle the swap ourselves. My confession: I will occasionally lie to the first level tech support people. If they ask if I ran the hard drive diagnostic program, I might say "yes". I'm not totally happy with this, but I have been fighting with computer hardware since 1977. I also have experience with Lenovo Thinkpad support, they are superb. I almost look forward to a thinkpad problem, they are so nice on the phone. And the return box or part shows up the next day. -John On May 29, at 11:15 AM May 29, Oscar Castaneda wrote: > The problems that everybody is describing in here are problems that > I find with any other vendor and by no means exclusive to Dell. > > Long waits in the phone. You tell me what company does not make you > wait, or hop from person to person for a while? > Lack of knowledge of what they are giving you? All of them > This week I had some stuff that I ordered from HP lost in the > vacuum. It never came, until I got in a yelling contest with a > person in the pone