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I have had experience with both and to stay positive I will only say their business service is excellent, I would highly recommend to always order from the business side such as the Latitude and Optiplex systems. Timothy Woods Information Technology Professional Michigan State University School of Social Work and Department of Anthropology 254 Baker Hall, East Lansing, MI 48824 517-432-2195 [log in to unmask] -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Hoekzema, Andrew Sent: Thursday, May 29, 2008 10:15 AM To: [log in to unmask] Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising I had a laptop with a monitor problem, I sent the laptop back to Dell, a month at a time each time that I sent it in. The problem was never resolved, I found a work around but that's what we as techs do. I as a personal user do not believe in buying from Dell because personal service is definitely second class compared to corporate service which I think is excellent. Andrew Hoekzema Information Technician College of Arts and Letters [log in to unmask] 353-0778 -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Charlot, Firmin Sent: Thursday, May 29, 2008 9:50 AM To: [log in to unmask] Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising I have not experienced any of the problems listed in the complaint either. This is not to say that they are not happening. Firmin Charlot, MCSE, A+, Information Systems Manager Educational and Support Services 162 Student Services Building East Lansing, MI 48824 [log in to unmask] (517) 432-7541 Submit technical requests at http://help.ess.msu.edu/ -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Surato, Michael S. Sent: Thursday, May 29, 2008 9:45 AM To: [log in to unmask] Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising Interesting, I have not experienced any of the problems listed in the complaint. I have, however, experienced them with Apple support. +-------------------------------------------+ | Michael Surato | | College of Arts and Letters | | Michigan State University | | 320 Linton Hall | | East Lansing, MI 48824 | | Voice: (517) 353-0778 Fax: (517) 355-0159 | +-------------------------------------------+ > -----Original Message----- > From: MSU Network Administrators Group > [mailto:[log in to unmask]] On Behalf Of Stephan Andre' > Sent: Wednesday, May 28, 2008 6:12 PM > To: [log in to unmask] > Subject: [MSUNAG] Dell found guilty of fraud and false advertising > > Something interesting to read. I think it parallels some > of my experiences with Dell. > > <http://www.cio.com/article/371313/Court_Finds_Dell_Guilty_of_Fraud> > > <http://techland.blogs.fortune.cnn.com/2008/05/27/dell-deceive d-customers-says-ny-judge/?section=money_topstories> > > > --STeve Andre' > Political Science >