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I think you are right, but I do know of a friend at a small college which has had problems. My problems with Dell lately have been mostly due to incompetence on the phone and at the parts depot where I have been sent the wrong items, broken items, and in my last debacle, a lost order for a replacement Dell. I really think Dell has gone downhill. I'm nervous about ordering more. --STeve Andre' On Thursday 29 May 2008 09:58:06 Jon Galbreath wrote: > I suspect this happens more often with their non-business/institutional > customers as they would do well to preserve the lucrative high volume > repeat buyers. Not to say that makes it legit to screw the little guy, but > I'm thinking that's where it happened most of the time. > > Jon Galbreath > MCSA/MCSE/Security+ > Network/Systems Administrator > International Studies and Programs > Ph: 517-884-2144 > [log in to unmask] > > -----Original Message----- > From: MSU Network Administrators Group [mailto:[log in to unmask]] On > Behalf Of Charlot, Firmin > Sent: Thursday, May 29, 2008 9:50 AM > To: [log in to unmask] > Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising > > I have not experienced any of the problems listed in the complaint > either. This is not to say that they are not happening. > > Firmin Charlot, MCSE, A+, Information Systems Manager > Educational and Support Services 162 Student Services Building East > Lansing, MI 48824 > [log in to unmask] (517) 432-7541 > Submit technical requests at http://help.ess.msu.edu/ > > > -----Original Message----- > From: MSU Network Administrators Group [mailto:[log in to unmask]] On > Behalf Of Surato, Michael S. > Sent: Thursday, May 29, 2008 9:45 AM > To: [log in to unmask] > Subject: Re: [MSUNAG] Dell found guilty of fraud and false advertising > > Interesting, I have not experienced any of the problems listed in the > complaint. I have, however, experienced them with Apple support. > > +-------------------------------------------+ > > | Michael Surato | > | College of Arts and Letters | > | Michigan State University | > | 320 Linton Hall | > | East Lansing, MI 48824 | > | Voice: (517) 353-0778 Fax: (517) 355-0159 | > > +-------------------------------------------+ > > > -----Original Message----- > > From: MSU Network Administrators Group > > [mailto:[log in to unmask]] On Behalf Of Stephan Andre' > > Sent: Wednesday, May 28, 2008 6:12 PM > > To: [log in to unmask] > > Subject: [MSUNAG] Dell found guilty of fraud and false advertising > > > > Something interesting to read. I think it parallels some > > of my experiences with Dell. > > > > <http://www.cio.com/article/371313/Court_Finds_Dell_Guilty_of_Fraud> > > > > <http://techland.blogs.fortune.cnn.com/2008/05/27/dell-deceive > > d-customers-says-ny-judge/?section=money_topstories> > > > --STeve Andre' > > Political Science