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I'm writing in response to the emails that circulated today regarding poor turnaround time on Microsoft media purchases form the MSU Computer Store. First let me make clear we are talking about media only, license orders are processed the day we receive the order so there is virtually no wait. Regarding media purchases we recently took the step to begin stocking common Microsoft media such as Office Professional, MAC Office, Windows XP Pro, Windows Vista Business, and Windows Server Enterprise 2008. Our in-stock list continues to grow but we are cautious about stocking too many titles because the media is non-returnable to Microsoft. It is true that we've had troubles with our current vendor ever since they were purchased by a new company several months ago. MSU Purchasing is in the process of reviewing our options to re-bid the Microsoft contract. The current contract expires in August but we plan to have a resolution well before then. Please keep in mind that purchasing through the Computer Store saves the university money in the long run, so whenever possible it is recommended to use the Computer Store for your purchases. As always, please feel free to contact me directly any time you are having a problem with our service. Best regards, Ron Rivard Manager, MSU Computer Store 110 Computer Center E. Lansing, MI 48824 (517) 432-5365 http://cstore.msu.edu