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Nicholas, Perhaps that is where the confusion lies. IRC is not being promoted for official or even reliable, person-to-person communication. Rather, we use it the same way you use efnet, to contact a group where there is a critical mass of technical people such that someone may have an answer and a discussion may ensue. It has more of a conversational feel than you get in a forum or mailing list. It also works well as an IT watercooler. http://irc.acns.msu.edu/ -- Ed Symanzik