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Nick, She only had the Windows Firewall enabled. I had her turn it off and it didn't help. No BlackIce or any other firewall that I can tell (at least over the phone). The thing that is driving me nuts is the fact that if she uses her other computer she has in the house, it works fine. However the PC in question will not work with IE or Firefox. Thank goodness she is coming to campus next week. She is bringing the computer in for me to lay eyes on and work on it. Most likely, I am going to do a reload as it was badly out of date as far as Windows patches and updates. Not to mention the Symantec being a "buggy" version. Thanks again to everyone who has sent me recommendations on and off list. Javier ________________________________ From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Kwiatkowski, Nicholas Sent: Saturday, August 25, 2007 10:38 AM To: [log in to unmask] Subject: Re: [MSUNAG] Cannot send or reply to e-mail with Outlook Web Access You will usually see this behavior if the OWA web-services are not sending the correct data, or if the data is being corrupted over the wire. Nav Coporate 8 does not have any "firewall" features, so that shouldn't be a problem. Does she have any software firewalls that may be preventing this particular WS not to work? BlackIce with just the right ruleset is known to do this. Basically, any software (or hardware) firewall that blocks outgoing communications may cause an issue in this case. Of course, any obtrusive incoming firewall/anti-virus/anti-malware may do the same. -Nick Kwiatkowski MSU Telecom Systems ________________________________ From: MSU Network Administrators Group on behalf of Javier Ornelas Sent: Fri 8/24/2007 7:26 PM To: [log in to unmask] Subject: [MSUNAG] Cannot send or reply to e-mail with Outlook Web Access We have over 2,000 users on our Exchange Server (2003) and offer Outlook Web Access to our users. Recently, it was brought to my attention that one faculty member who is semi-retired and lives near Charlevoix cannot send or reply to e-mails with Outlook Web Access. When she clicks on the Send button, the button dims, but the page looks like it is frozen. It will not eventually send if she lets it sit there. After talking to her, I noticed that she was in need of many Windows Updates on her computer and was still running Internet Explorer 6. I had her install the latest patches/updates and also upgrade to IE 7. As always, she can log into OWA, can open any e-mail, but cannot send a new or reply to an existing message. She has already deleted all Temporary Internet Files, reset IE back to defaults, and still not working. I had her download and install Firefox and she is still having the same problem. The computer that she is having this problem with has Symantec Anti-virus Corporate Edition (ver. 8.1.0.825) and my department does not use it, so I am unsure of what options to try and disable to see if this is causing the problem or not. Her laptop which is issued by our department and configured with our antivirus software (Computer Associates E-trust) works just fine. It is her home desktop that is having this trouble. Anyone have any ideas? Thanks in advance. Javier Ornelas MSU Health Information Technology Network Services/Support A118K Clinical Center East Lansing, MI 48824 (517) 355-6531 (517) 432-4774 fax