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Tim, Yes, I did check the ESM and she is well under her limit. I did talk her through adding our web site to the "allowed pop up" list. Since her computer is up north at her home, I cannot add another profile to her computer (with ease). I was going to stop the Symantec services and see if this helps. However...she is coming to East Lansing next week and is going to bring this computer in for me to work on it. Thanks to everyone who sent me recommendations. I greatly appreciate your time help and taking the time to respond to me. Javier -----Original Message----- From: Skutt, Tim [mailto:[log in to unmask]] Sent: Friday, August 24, 2007 10:06 PM To: Javier Ornelas; [log in to unmask] Subject: RE: [MSUNAG] Cannot send or reply to e-mail with Outlook Web Access Javier, Have you checked ESM to see if she is over her quota or at the prohibit send limit? That is just a thought. Also make sure that your OWA link is in your list of either always allow pop ups, or allowed/trusted sites. Another thought I would do if you haven't already is a couple of things. Try using OWA with your exchange administrator account opening up her mailbox and sending an item. You can do that by type in http://urlofowaserver/exchange/usersmailbox/inbox The other option is to create another account on the computer and see if it is her profile that is messing it up. Hope that helps you. With Symantec you should just be able to stop the "symantec" services to test and verify whether or not that is doing that. Tim Skutt, MCP Information Technologist I Eli Broad College of Business Michigan State University 5 Eppley Center East Lansing, MI 48824 (517)353-1646 -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Javier Ornelas Sent: Friday, August 24, 2007 7:27 PM To: [log in to unmask] Subject: [MSUNAG] Cannot send or reply to e-mail with Outlook Web Access We have over 2,000 users on our Exchange Server (2003) and offer Outlook Web Access to our users. Recently, it was brought to my attention that one faculty member who is semi-retired and lives near Charlevoix cannot send or reply to e-mails with Outlook Web Access. When she clicks on the Send button, the button dims, but the page looks like it is frozen. It will not eventually send if she lets it sit there. After talking to her, I noticed that she was in need of many Windows Updates on her computer and was still running Internet Explorer 6. I had her install the latest patches/updates and also upgrade to IE 7. As always, she can log into OWA, can open any e-mail, but cannot send a new or reply to an existing message. She has already deleted all Temporary Internet Files, reset IE back to defaults, and still not working. I had her download and install Firefox and she is still having the same problem. The computer that she is having this problem with has Symantec Anti-virus Corporate Edition (ver. 8.1.0.825) and my department does not use it, so I am unsure of what options to try and disable to see if this is causing the problem or not. Her laptop which is issued by our department and configured with our antivirus software (Computer Associates E-trust) works just fine. It is her home desktop that is having this trouble. Anyone have any ideas? Thanks in advance. Javier Ornelas MSU Health Information Technology Network Services/Support A118K Clinical Center East Lansing, MI 48824 (517) 355-6531 (517) 432-4774 fax