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Coincidentally, this problem arose only yesterday for us, resulting in a lot of p.o.'d users and me pulling my hair out.  Then I opened my mail and, lo, an MSUNAG thread on the very subject, with a solution! What a relief.

In general gratitude to the list and its members,
-- 

Kim Geiger
Information Technologist
Broadcasting Services
Michigan State University
517-432-3120 x 429