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I have been using Microsoft Network Products for almost 20 years, starting with early versions of Lan Manager. I typically call them 2-4 times per year with occasional spikes when I am using some of their more advanced technology. When you factor in my time, $245 is a deal for getting a sticky problem resolved and a whole lot cheaper than surfing some open source forums that I have tried. It is also a lot cheaper than hoping for the best and messing up Active Directory. P.S. I also do the same thing when I have an occasional car problem that I want advice on. That's why I'm still here ;-) -----Original Message----- From: Sean O'Malley [mailto:[log in to unmask]] Sent: Monday, April 23, 2007 1:45 PM To: [log in to unmask] Subject: Re: [MSUNAG] google wants msu.edu? On Mon, 23 Apr 2007, Laurence Bates wrote: > I do know that Microsoft's support can be trusted when you really need it. It sounds like you have extensive experience calling and dealing with Microsoft support. Just out of sheer curiosity, how often do you have to call them? __________ NOD32 2213 (20070423) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com