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Lost mail is a -classic- symptom of the Windows networking stack being overloaded. (See Microsoft buys Hotmail and similar issues. If you want more detail, I knew someone that worked for Hotmail, at the time.) I can't speak for Mr Kolb, but I can assume he is looking for extremely detailed information (as much as you can provide) in the problems you file. If you are forwarding mail and losing it, is it being forwarded to an Windows or unix server, is it a xx.msu.edu server or offcampus server. Where is the mail you are losing coming from, maybe time of day and are you experiencing delayed mail, it is being spam filtered elsewhere, Is there a firewall/IDP inbetween, is it incoming or outgoing, does it have a backup MX record on or off campus, etc. If it is being delivered to the mail system, where is it coming from mail, from another on-campus server, or off-campus, what time of day, etc. There are a number of other variables involved given by the vague information provided. Sean -------------------------------------- Sean O'Malley, Information Technologist Michigan State University -------------------------------------