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When I first started working for the Business college we used to be primarily gateway. It was actually easier for us to get the parts as they had a form that we filled out, and then emailed it off to them. Later on we went to Dell because of the cheaper costs. On Dell we had to take the tests for the warranty parts direct. I'm not sure if gateway still does the warranty parts that way, but perhaps someone else can answer that. Tim -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Bosman, Don Sent: Monday, June 13, 2005 7:40 AM To: [log in to unmask] Subject: [MSUNAG] Experiences with Gateway enterprise support & service Thanks by the way to those who replied to my earlier request regarding touch screen LCD monitors. The industry leader seems to be EOL, which makes sense since they have been doing touch screens for a long time. By the way Dell sells both capacitance and resistance LCD screens from EOL and 3M. The library has a relatively long of experience with Dell boxes. Gateway has come in with a lower quote for this years consideration. Has anyone had much experience with Gateway as a primary supplier? Good or bad. With Dell we can order our own warranty replacement parts. How does Gateway handle replacements or perhaps spares? Private or off list replies welcome. Lunch off campus if need be. I'm really good at forgetting who told me what about what vendor. ;-) Thanks. Don Bosman Information Technologist Michigan State University, Libraries 100 Library East Lansing, MI 48824 517-432-6123 ex 233 [log in to unmask]