I have been with ACD for 3 years. I started having problems few months ago. At one point I was down for 10 days before they figured out that I had a bad modem. I switched to cable modem this month because the service went down again. They require a 30 day notice of cancellation so they are charging a full month of service even when it does not work. Be careful with using ACD net. I have other users in our department complain about the same problems. Matt Stehouwer Technology Coordinator Michigan State University University Relations 1330 S. Harrison East Lansing, MI 48823 517 355-6611 ext 125 http://ur.msu.edu http://shop.msu.edu