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Hi All;

I am stumped, and I’m hoping for some fresh ideas. I’ve got a user who is running MS Outlook 2002 on a brand new computer. This PC has been firewalled, antivirused, and antispywared since before it was networked, and it’s current on Windows Update, Office updates, and virus definitions.

I’m certain the computer has not been compromised, but, every time she tries to create a new message in MS Outlook, she gets the following error message:

“A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?

If this is unexpected, it may be a virus and you should choose No.”

The options the message presents range from not allowing any access at all, to allowing it for a period of up to ten minutes. This means that there’s no way to permanently accept or decline the access request; so it pops up every ten minutes and is a real annoyance.

We do not run an Exchange server, so there aren’t any administrative settings which affect her Outlook. She’s just using mail.msu.edu .

The only programs that show up in her Add-Ins manager are Norton (Corporate 9.0), MS Fax, and Exchange Extensions. She hasn’t loaded any Com add-ins, file sharing programs, or chat programs that might be to blame. All my AV and bot scans are negative. As best I can tell, this error is happening when Outlook is launching MS Word as an e-mail editor.

The only thing I can think of about her computer that’s different from the others in our department is that it is brand new, and therefore I clean-installed Norton’s version 9.0 on it, instead of running the upgrade from our older version.

Does anyone know of a permanent way to get rid of this error message? Barring that, can you think of what might be causing it that I haven’t thought of? Is there something in the new Norton that I should be tweaking?

Thanks for your time;

Wendy

Wendy Tate

Network Coordinator

Department of Economics

W. 147 Owen Hall

Michigan State University

East Lansing, MI 48825-1109

517-355-1816

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