Programs that have known issues with Outlook 2002 SP3 and Outlook 2003
Error message: "A program is trying to access e-mail addresses you have stored in Outlook"
Outlook 2002 SP3 and Outlook 2003 implemented several new security features that caused problems for third-party applications. Generally, you will get a message saying that an application is trying to access the Address Book, and it gives you the choice to allow the access for a few minutes.
The following applications are known to have issues with Outlook 2002 SP3 and possibly with Outlook 2003 (links to updates provided if available):
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Mel Micke [log in to unmask] 517/ 43
2-7302
Michigan State University
Academic Computing & network Services
Group leader - Network Integration &
Support Srvcs
301 Computer Center, East Lansing MI 48824-1042
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From: MSU Network
Administrators Group [mailto:[log in to unmask]] On Behalf Of Wendy Tate
Sent: Monday, January 17, 2005
3:35 PM
To: [log in to unmask]
Subject: [MSUNAG] Outlook 2002
Question
Hi All;
I am stumped, and I’m hoping for some fresh ideas. I’ve got a user who is running MS Outlook 2002 on a brand new computer. This PC has been firewalled, antivirused, and antispywared since before it was networked, and it’s current on Windows Update, Office updates, and virus definitions.
I’m certain the computer has not been compromised, but, every time she tries to create a new message in MS Outlook, she gets the following error message:
“A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?
If this is unexpected, it may be a virus and you should choose No.”
The options the message presents range from not allowing any access at all, to allowing it for a period of up to ten minutes. This means that there’s no way to permanently accept or decline the access request; so it pops up every ten minutes and is a real annoyance.
We do not run an Exchange server, so there aren’t any administrative settings which affect her Outlook. She’s just using mail.msu.edu .
The only programs that show up in her Add-Ins manager are Norton (Corporate 9.0), MS Fax, and Exchange Extensions. She hasn’t loaded any Com add-ins, file sharing programs, or chat programs that might be to blame. All my AV and bot scans are negative. As best I can tell, this error is happening when Outlook is launching MS Word as an e-mail editor.
The only thing I can think of about her computer that’s different from the others in our department is that it is brand new, and therefore I clean-installed Norton’s version 9.0 on it, instead of running the upgrade from our older version.
Does anyone know of a permanent way to get rid of this error message? Barring that, can you think of what might be causing it that I haven’t thought of? Is there something in the new Norton that I should be tweaking?
Thanks for your time;
Wendy
Wendy Tate
Network Coordinator
Department of Economics
W. 147 Owen Hall
Michigan State University
East Lansing, MI 48825-1109
517-355-1816