To give you a more complete response... I would make sure you have Outlook patched up with Microsoft's Office updates and get the latest Hot Sync Manager software for the user's PDA, that is assuming that they do have a PDA. Even if they don't have a PDA the Outlook patches most likely will fix the problem. Samone E. Jones Information Technologist Family Consumer Sciences Phone: 517.432.4552 Email: [log in to unmask] -----Original Message----- From: Samone E. Jones [mailto:[log in to unmask]] Sent: Monday, January 17, 2005 3:50 PM To: [log in to unmask]; [log in to unmask] Subject: RE: [MSUNAG] Outlook 2002 Question Sorry for the blank email, I slipped and clicked send by mistake. Usually that message comes up when a palm or PDA is attempting to sync. Does she have a palm, it could be a hot sync that's gotten corrupted. If you have symantec client security 2.0 or 2.1, you may need to turn off email scanning. SJ