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We used Track-It briefly and found that it just didn't work that well. It had a lot of unacceptable requirements, one of which is having to stay logged into the server to get certain pieces of it to run! We're now using MouseTracks, which is a lot cheaper, more reliable and better written. In addition, it's based on an Access database, so we can export data to do our own reporting. Regards, Margaret -- Margaret Wilson, MCSE MSU College of Human Medicine Information Systems ----- Original Message ----- From: "Joe Norton" <[log in to unmask]> To: <[log in to unmask]> Sent: Monday, October 29, 2001 7:10 PM Subject: Re: Thanks for the time > Our trackit server goes out to lunch every 2-3 days. It quits sending any > email notifications, or posting new requests in the database until it's > rebooted. No error messages or anything. The requests just pile up, and we > get a flood of them when we boot it. We aren't running it as a service. > It runs all alone on it's own PC with a user logged in. Good luck with it. > > Joe Norton > Network Geek at MSUFCU > > ----- Original Message ----- > From: "Don Bosman" <[log in to unmask]> > To: <[log in to unmask]> > Sent: Monday, October 29, 2001 4:04 PM > Subject: Thanks for the time > > > > Thanks to all who responded with the time server names. > > > > We are attempting to run the Recieve module for Track-It! help desk > software > > from Blue Ocean. > > Great package for inventory and tracking calls, but the receive module > > (which opens mail requests and moves them into the help desk data base) is > > driving me to distraction. Blue Ocean expects the module to be run on the > > server running Track-It with a user logged in to the server. They've made > no > > provision to run it as a service. They also specifically told me not to > use > > the "run as a service" program from the resource kit. Policy here is to > > leave the server logged off, which closes the module. > > > > Using a program called FireDeamon we've been able to keep the service > going, > > but it crashes for no good reason. Leaving it running on a workstation > works > > for a while, but the module messes with the time. Of course none of their > > other customers is having this problem, and it isn't the TIrecv module > that > > is causing any problems. ;-) > > > > With the time server name I can at least fix the time. Internet time > > optimizers were not working well. >