SecureIT does indeed document the need for the
leading "1"
(https://secureit.msu.edu/two-factor/help.html
). They also document the need for leaving out
dashes. But that does not go far enough. You
may also not enter anything besides
numerals/digits. The instructions really should
read, "Phone numbers must begin with the country
code (1) and must use only digits (no dashes,
parentheses, spaces, etc.). E.g., 15555555555."
-- dkm
At 3/10/2015 04:36 PM Tuesday, Leo Sell wrote:
>Al,
>We have this documented, but people are
>overlooking it. The international code has to be
>included when registering a phone number. So,
>please have them be sure to include the 1 in
>front of 517 (or whatever area code they have
>for their phone). The way I explain it is that
>the Symantec service has to make a long distance
>call, so the 1 has to be included.
>
>Please contact IT Services Support if you have more questions or issues. /L
>
>
>Leo Sell
>IT Services Support
>Michigan State University
>517-432-6200
><mailto:[log in to unmask]>[log in to unmask]
>
>>On Mar 10, 2015, at 4:30 PM, Al Puzzuoli
>><<mailto:[log in to unmask]>[log in to unmask]> wrote:
>>
>>I’m helping two people who have tried to
>>register for Two-Factor; but for whatever
>>reason, they are not able to receive the
>>initial code via SMS. One person has Verizon
>>and the other has Sprint. They are entering
>>their phone numbers correctly, and the
>>registration site indicates that a code has
>>been sent. Is anyone else seeing this?
>>Al Puzzuoli
>>Information Technologist
>>Michigan State University,
>>Resource Center for Persons with
>>Disabilities, 120 Bessey Hall East Lansing, MI 48824-1033
>>517-884-1915
>><http://www.rcpd.msu.edu/>http://www.rcpd.msu.edu
|
