What version of MacOS / Mail Mail is involved? /L
Leo Sell
IT Services Support
Michigan State University
517-432-6200
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On May 12, 2014, at 2:36 PM, Gary Schrock <[log in to unmask]> wrote:
> I've got one that's kinda been puzzling me. I've got a user that very
> occasionally finds that his desktop email client (Mac's default email
> program) will not list an email message while both his phone and the
> msu webmail client will show it. Eventually, anywhere from a few to
> 12 hours later, the message will show up on the desktop. Both the
> phone and desktop client are using imap, and the settings look fine on
> the client. It doesn't really feel to me like it's an issue on the
> MSU end, since multiple other imap clients (web and phone) are seeing
> the message. And as far as he's noticed, it's always been the mac
> email program that's missing the message.
>
> I know MSU's been updating their pop and imap servers, but I don't
> *think* it's related, since a previous email that he had this problem
> with happened about a month ago (And that's part of our problem trying
> to track this down, it's very infrequent, and of course, never happens
> at a time when I can look at the systems while they're in the state
> where it's missing the email).
>
> He does have a fair amount of email in his inbox on the server, but
> I've never seen that cause this issue elsewhere.
>
> Anyone ever run into something like this? I haven't tried contacting
> the help desk because like I said, it doesn't really feel to me like
> it's an issue on the MSU side, and I also haven't been able to catch
> it during the time when it's happening (I figure maybe at least if I
> can get it while it's in that state, maybe there's something MSU would
> be able to find on their end, but when things are working, not much is
> going to be obvious).
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