Thanks for your help, Lisa. Squeaky wheel gets greased.
P.S. FYI, once my NetID password was changed, I saved almost $50 by dropping the order I was making and putting it through the Computer Store. I like that.
Kim Geiger
>>> On 7/6/2012 at 9:56 AM, Lisa Berg <[log in to unmask]> wrote:
> I just wanted to add a couple of notes regarding this issue.
>
> First, Charlie's email gives accurate information for students who need
> to reset a NetID password, they must acquire their APID and PAN from the
> Registrar's Office if they do not have those numbers. That information
> does not apply, however, to non-student NetIDs.
>
> Second, the delay in the use of a PIN that Jon noted only affects NetIDs
> that are manually created (such as departmental NetIDs) on the day of
> their creation. NetID records need to be uploaded in the nightly jobs
> before the PIN can be used to activate the account.
>
> Third, on the PIN Request form it is possible to choose to pickup a PIN
> Letter or have it faxed or mailed and the PIN letters are processed
> daily. In emergency situations where access to an account is critical
> and a PIN Letter is required quickly, you can contact the Help Desk at
> 432-6200 and have them inquire as to whether or not your PIN letter can
> be expedited for pickup or fax. PINs are expedited whenever possible
> but the ability to do so is obviously dependent on many factors
> regarding the current volume of work in the ID Office.
>
> Lisa Berg
>
>
> On 7/6/2012 9:32 AM, Jon Galbreath wrote:
>> Keep in mind that sometimes it takes until the next batch cycle for that
> PIN/PAN to become active in the system, but that might be just for new
> account activations.
>>
>> Jon Galbreath, MCSE
>> Systems Administrator
>> International Studies and Programs
>> Helpdesk: 517-884-2148
>> Ph: 517-884-2144
>> [log in to unmask]
>>
>> -----Original Message-----
>> From: R Houang [mailto:[log in to unmask]]
>> Sent: Friday, July 06, 2012 9:30 AM
>> To: [log in to unmask]
>> Subject: Re: [MSUNAG] NetID password changes
>>
>> I feel your frustration. It happened to me several times over the years.
> However, in defense of the "Identity Management"(?) office located in the
> International Center, I discovered a lesser known fact.
>> If you walk in (if they are open), you can get a new pin on the spot.
>> Be sure to bring you MSU idcard. I hope this help.
>>
>> r.
>>
>> On 7/6/2012 6:02 AM, Kim Geiger wrote:
>>> Okay, you're going to be subjected to a little rant.
>>>
>>> Working on a password issue with University Advancement's help desk, I
>>> inadvertently changed my NetID password. Now I'm dead in the water -
>>> can't order from the C Store, can't put in for vacation days, can't do
>>> any of my work that involves a NetID.
>>>
>>> That's not my beef; I'm the one who wasn't paying attention and forgot
>>> the password. It's the password *change* process that has me agitated.
>>> I need some PIN that I have never used and don't know so I have to ask
>>> for it and WAIT FOR A PIECE OF PAPER to come to me in the mail before
>>> I can request a password change.
>>>
>>> I certainly understand the need for security around NetIDs, but this
>>> is ridiculous. I'm quite sure I'll still be waiting next week. It's
>>> all very 20th century.
>>>
>>> Okay, rant over. I'll order supplies from somewhere else, because I
>>> can't wait to do that.
>>>
>
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