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Thanks for your help, Lisa. Squeaky wheel gets greased. P.S. FYI, once my NetID password was changed, I saved almost $50 by dropping the order I was making and putting it through the Computer Store. I like that. Kim Geiger >>> On 7/6/2012 at 9:56 AM, Lisa Berg <[log in to unmask]> wrote: > I just wanted to add a couple of notes regarding this issue. > > First, Charlie's email gives accurate information for students who need > to reset a NetID password, they must acquire their APID and PAN from the > Registrar's Office if they do not have those numbers. That information > does not apply, however, to non-student NetIDs. > > Second, the delay in the use of a PIN that Jon noted only affects NetIDs > that are manually created (such as departmental NetIDs) on the day of > their creation. NetID records need to be uploaded in the nightly jobs > before the PIN can be used to activate the account. > > Third, on the PIN Request form it is possible to choose to pickup a PIN > Letter or have it faxed or mailed and the PIN letters are processed > daily. In emergency situations where access to an account is critical > and a PIN Letter is required quickly, you can contact the Help Desk at > 432-6200 and have them inquire as to whether or not your PIN letter can > be expedited for pickup or fax. PINs are expedited whenever possible > but the ability to do so is obviously dependent on many factors > regarding the current volume of work in the ID Office. > > Lisa Berg > > > On 7/6/2012 9:32 AM, Jon Galbreath wrote: >> Keep in mind that sometimes it takes until the next batch cycle for that > PIN/PAN to become active in the system, but that might be just for new > account activations. >> >> Jon Galbreath, MCSE >> Systems Administrator >> International Studies and Programs >> Helpdesk: 517-884-2148 >> Ph: 517-884-2144 >> [log in to unmask] >> >> -----Original Message----- >> From: R Houang [mailto:[log in to unmask]] >> Sent: Friday, July 06, 2012 9:30 AM >> To: [log in to unmask] >> Subject: Re: [MSUNAG] NetID password changes >> >> I feel your frustration. It happened to me several times over the years. > However, in defense of the "Identity Management"(?) office located in the > International Center, I discovered a lesser known fact. >> If you walk in (if they are open), you can get a new pin on the spot. >> Be sure to bring you MSU idcard. I hope this help. >> >> r. >> >> On 7/6/2012 6:02 AM, Kim Geiger wrote: >>> Okay, you're going to be subjected to a little rant. >>> >>> Working on a password issue with University Advancement's help desk, I >>> inadvertently changed my NetID password. Now I'm dead in the water - >>> can't order from the C Store, can't put in for vacation days, can't do >>> any of my work that involves a NetID. >>> >>> That's not my beef; I'm the one who wasn't paying attention and forgot >>> the password. It's the password *change* process that has me agitated. >>> I need some PIN that I have never used and don't know so I have to ask >>> for it and WAIT FOR A PIECE OF PAPER to come to me in the mail before >>> I can request a password change. >>> >>> I certainly understand the need for security around NetIDs, but this >>> is ridiculous. I'm quite sure I'll still be waiting next week. It's >>> all very 20th century. >>> >>> Okay, rant over. I'll order supplies from somewhere else, because I >>> can't wait to do that. >>> >