Have you contacted PaperCut? According to their website (http://www.papercut.com/faq/#q20) e-mail support is free for "all customers".
--
+-------------------------------------------+
| Michael Surato |
| College of Arts and Letters |
| Michigan State University |
| 320 Linton Hall |
| East Lansing, MI 48824 |
| Voice: (517) 353-0778 Fax: (517) 355-0159 |
+-------------------------------------------+
>>> On 1/20/2010 at 9:51 AM, Zachary Trost <[log in to unmask]> wrote:
> Hi All:
>
> We are having issues with 3 HP 4350dtn printers in a computer lab.
>
>
>
> We use paper cut to manage the students printing account, all jobs are
> to have a separator page and are to be printed duplex.
>
>
>
> We would like to share the load between these three printers and build
> in some redundancy. We have tried to use windows printer pooling, which
> at least will give us redundancy, however when this is set up, not all
> jobs print duplex.
>
>
>
> If we use paper cut's printer load balancing que, we have redundancy,
> the jobs are balanced, but we still have errant jobs that print
> one-sided.
>
>
>
> We have spent much time changing settings, trying different things and
> are about to throw in the towel.
>
>
>
> Has anyone else experienced problems like this and if so what was the
> resolution?
>
>
>
> Respectfully,
>
> Zachary Trost
>
> Academic Technology Coordinator
>
> Michigan State University
>
> Desk:517-884-2092
>
> Cell:517-290-6861
>
>
|