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Have you contacted PaperCut? According to their website (http://www.papercut.com/faq/#q20) e-mail support is free for "all customers". -- +-------------------------------------------+ | Michael Surato | | College of Arts and Letters | | Michigan State University | | 320 Linton Hall | | East Lansing, MI 48824 | | Voice: (517) 353-0778 Fax: (517) 355-0159 | +-------------------------------------------+ >>> On 1/20/2010 at 9:51 AM, Zachary Trost <[log in to unmask]> wrote: > Hi All: > > We are having issues with 3 HP 4350dtn printers in a computer lab. > > > > We use paper cut to manage the students printing account, all jobs are > to have a separator page and are to be printed duplex. > > > > We would like to share the load between these three printers and build > in some redundancy. We have tried to use windows printer pooling, which > at least will give us redundancy, however when this is set up, not all > jobs print duplex. > > > > If we use paper cut's printer load balancing que, we have redundancy, > the jobs are balanced, but we still have errant jobs that print > one-sided. > > > > We have spent much time changing settings, trying different things and > are about to throw in the towel. > > > > Has anyone else experienced problems like this and if so what was the > resolution? > > > > Respectfully, > > Zachary Trost > > Academic Technology Coordinator > > Michigan State University > > Desk:517-884-2092 > > Cell:517-290-6861 > >