Troy, we are using two tools from AdventNet (www.adventnet.com) to do this. ServiceDesk for help desk and asset management, and OpsManager for business views of up time, downtime, SNMP monitoring, etc.
Christopher M. Harper
MANAGER OF INFORMATION TECHNOLOGY
University Relations, Michigan State University
401 Olds Hall, East Lansing, MI 48824-1047
Email: [log in to unmask] / Direct: (517) 355-9980
Web: http://ur.msu.edu / Cell: (517) 290-5496
-----Original Message-----
From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Troy Murray
Sent: Wednesday, August 26, 2009 11:13 AM
To: [log in to unmask]
Subject: [MSUNAG] Infrastructure Management Tool
I'm being asked to look for some type of "infrastructure management" (for
lack of a better term) like tool. The purpose of the tool would be to
record things like software licenses and serial numbers / product keys, have
a calendar of maintenance cycles for systems and record downtime for each.
I'm curious if anyone is using a tool that provides those functions and
more.
Thanks,
--
Troy Murray
Information Technologist II
Michigan State University
Clinical Translational Sciences Institute (CTSI)
Biomedical Research & Informatics Core (BRIC) Department
100 Conrad Hall
East Lansing, MI 48824
Phone: 517-432-4248
Fax: 517-353-9420
E-mail: [log in to unmask]
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