Odd. We have not had many reported issues in this regard. When we do, they are covered by warranty so there is no cost involved in most instances. I understand that what is done with powercords do cause some issues, but not to the extent that you are seeing.
>>> On 6/22/2009 at 1:43 PM, Brian Baer <[log in to unmask]> wrote:
> To me four our years seems like very good life for laptop adaptors.
> That point where the power cord connects to the power brick seems to
> be the Achilles' heel for many brand/models of laptops. Every time
> the user wraps/unwraps the power cord around the brick they stress
> the base of the cord and eventually it fails.
>
> The fact that your users had docks probably extended the life of the
> supplies quit a bit. This was one less coiling and uncoiling every
> day at the office and probably the users were leaving their power
> supplies at home most days.
>
> Brian
>
> At 1:26 PM -0400 6/22/09, Al Puzzuoli wrote:
>>Just wondering what others have experienced in terms of the robustness
>>of Laptop AC Adaptors?
>>
>>Our department has 15 Toshiba Tecra M5 machines, which were purchased
>>almost four years ago. At the time, we got two identical adaptors per
>>computer, one with each unit, and another with the dock.
>>I'm still in the process of figuring out the numbers, but we seem to be
>>experiencing a serious failure rate. Over the past few weeks, several
>>users have shown me their adaptors and in each instance, there is a
>>break right at the root of the fixed portion of the cord coming out of
>>the power brick. Until now, users hadn't taken the time to report the
>>issue- they had either swapped the adaptor with the one on their dock,
>>or just put tape on the break to hold it together. I think now, I'm
>>dealing with a case of the "me toos". People are talking, realizing
>>they have the same problem, and bringing it to my attention. I wouldn't
>>be surprised if 50% of these are broken.
>>
>>I spoke with Jeff Mikosz from Toshiba. Although we have a full onsite
>>warranty for these machines ending in 2010, the power supplies are not
>>part of that and are only covered for 1 year. Okay, fine. I wouldn't
>>have a problem with that, I think it's fairly standard in the industry;
>>However, at what point does a typical failure rate end, and concern
>>about a flawed product begin?
>>
>>Thanks,
>>
>>
>>Al Puzzuoli
>>
>>Michigan State University
>>
>>Information Technologist
>>http://www.rcpd.msu.edu
>>
>>Resource Center for Persons with Disabilities
>>
>>120 Bessey Hall East Lansing, MI 48824-1033
>>
>>517-884-1915
>>
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