Every time I have run across this issue, the file has been a .docx file. There was a beta release of a file converter for Office 2004. Was this installed? If you change the file extension to .docx does it solve the issue?
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| Michael Surato |
| College of Arts and Letters |
| Michigan State University |
| 320 Linton Hall |
| East Lansing, MI 48824 |
| Voice: (517) 353-0778 Fax: (517) 355-0159 |
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>>> On 3/17/2009 at 3:52 PM, Javier Ornelas <[log in to unmask]> wrote:
> I have a rather odd situation that has come about and hoping that those
> with a mixed Mac/PC environment may have encountered.
>
> I support a user with Office 2003 Pro installed on her PC. She works
> with a few people with Mac PowerPC's running Office 2004. They have
> exchanged files between the two every day for quite some time (a few
> years) and around the time in December than the MSU Mail system was
> upgraded, they started to have trouble with attached files sent from the
> Mac to the PC. The trouble here is that the files created on the Mac
> with Office 2004 are unreadable when received by through e-mail by the
> Windows (Office 2003) computer. When trying to open the attached Word
> document, a window opens that asks to "select the encoding that makes
> your document readable". When the Mac computer sends the Word document
> to a PC running Office 2007, the file is opened fine.
>
>
>
> The Mac computer is using Eudora for an MSU Mail account. The PC is
> using Outlook connected to an Exchange server.
>
>
>
> Anyone have an idea what could be causing this issue? This had been
> working just fine until around December of this past year. And as far
> as I knew, the Office 2007 compatibility pack did not need to be
> installed to read Office 2004 files created on a Mac. Just to be sure,
> I installed that on the Windows PC that is having trouble and that was
> no help.
>
> Thanks in advance for any assistance you may have.
>
> Javier
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