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MSUNAG  March 2009

MSUNAG March 2009

Subject:

Re: Strange Exchange issues

From:

"Leslie K. Houang" <[log in to unmask]>

Reply-To:

Leslie K. Houang

Date:

Thu, 12 Mar 2009 08:57:21 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (148 lines)

Kramer, Jack wrote:
> The Macs can see free/busy information – they get the information from 
> the Availability Service in Exchange 2007. However, no one can get 
> free/busy information for the users without legacy Free/Busy folders 
> (the kind created for exchange 03 and previous versions) and it still 
> doesn’t explain the calendaring issue.
> ----
> Jack Kramer
> Computer Systems Specialist
> University Relations, Michigan State University
> 517-884-1231
>
>
> ------------------------------------------------------------------------
> *From: *"Charlot, Firmin" <[log in to unmask]>
> *Reply-To: *"Charlot, Firmin" <[log in to unmask]>
> *Date: *Wed, 11 Mar 2009 19:40:19 -0400
> *To: *<[log in to unmask]>
> *Subject: *Re: [MSUNAG] Strange Exchange issues
>
> This would explain why the MAC can’t see free/busy info. I suspect 
> that there is a problem with your clients (MACs and PCs) reaching your 
> free/busy server (your only exchange server) over OWA.
> For Ex2003, you can double check this by digging into the system 
> folders in System Manager and make sure that the free/busy role is 
> assigned correctly.
>
> Not sure if this is helpful or not in EX2007.
>
> Firm.
>
>
>
> *From:* MSU Network Administrators Group [mailto:[log in to unmask]] 
> *On Behalf Of *Kramer, Jack
> *Sent:* Wednesday, March 11, 2009 7:30 PM
> *To:* [log in to unmask]
> *Subject:* Re: [MSUNAG] Strange Exchange issues
>
> OWA can’t read the free/busy info either, and we only have one 
> Exchange server.
> ----
> Jack Kramer
> Computer Systems Specialist
> University Relations, Michigan State University
> 517-884-1231
>
> ------------------------------------------------------------------------
>
> *From: *"Charlot, Firmin" <[log in to unmask]>
> *Reply-To: *"Charlot, Firmin" <[log in to unmask]>
> *Date: *Wed, 11 Mar 2009 17:05:25 -0400
> *To: *<[log in to unmask]>
> *Subject: *Re: [MSUNAG] Strange Exchange issues
>
> Keeping in mind that I am using Exchange 2003, a couple of questions 
> come to mind:
>
> 1. Does free busy work consistently while in OWA?
>
>
> 2. How many exchange servers do you have and have there been any 
> exchange servers that were reloaded?
>
>
> Firm.
>
>
>
> *From:* MSU Network Administrators Group [mailto:[log in to unmask]] 
> *On Behalf Of *Jon Galbreath
> *Sent:* Wednesday, March 11, 2009 4:47 PM
> *To:* [log in to unmask]
> *Subject:* Re: [MSUNAG] Strange Exchange issues
>
> You don’t mention Public Folders, and while Microsoft tried to sweep 
> them under the rug in Ex2007, they’re still needed for Mac users. If 
> you haven’t set those up, that could be why the Free/Busy info isn’t 
> returning anything for the Mac users because Entourage still uses them 
> to store FB info as well as download the GAL.
>
> Jon
>
>
> *Jon Galbreath
> *MCSE/Security+
> Systems Administrator
> International Studies and Programs
> Ph: 517-884-2144
> [log in to unmask]
>
>
> *From:* MSU Network Administrators Group [mailto:[log in to unmask]] 
> *On Behalf Of *Kramer, Jack
> *Sent:* Wednesday, March 11, 2009 4:44 PM
> *To:* [log in to unmask]
> *Subject:* [MSUNAG] Strange Exchange issues
>
> We’ve been tangling with Exchange lately and I wanted to throw this 
> out there in case anyone on the list had any ideas. Thanks in advance 
> for any advice or pitying glances you can throw my way.
>
> Client environment is AD domain with Office 2007 and 2008 deployed. 
> Server is Exchange 2007 SP1. Primary email addresses are 
> firstname.lastname@domain, but logon is [log in to unmask] PC users 
> cannot see certain Mac users’ calendars / free-busy information.
>
> When a PC user looks at free/busy information, the availability 
> service returns an error. Other Mac users can be seen by the PC users. 
> The commonality between these users is that the Mac users that can be 
> seen have used Outlook on a PC in the past. Additionally, Exchange 
> isn’t creating legacy free/busy mailboxes for users that haven’t 
> logged on through Outlook, even though I was under the impression that 
> the free/busy service was supposed to crawl calendar data and create 
> those automatically for legacy use. (to provide legacy compatibility 
> with calendar entries made on OWA / Entourage) PC users can see Mac 
> calendars when in Online mode, but still can’t see free/busy 
> information unless that Mac user logs in with Outlook on a PC to 
> create a legacy free/busy mailbox. Once the legacy mailbox is created, 
> the Availability Service returns the proper free busy information.
>
> Questions: why does a legacy free/busy mailbox need to exist for 
> proper Availability Service functionality; why can PC users only see 
> Mac calendars in Online mode, not in Cached; does the free/busy 
> service on the Exchange server only update legacy mailboxes or can it 
> be used to create them for Mac / OWA clients.
>
> From reading the Microsoft documentation it looks like everything is 
> set up as it’s supposed to be, which is where I hit the wall.
>
> Thanks,
> ----
> Jack Kramer
> Computer Systems Specialist
> University Relations, Michigan State University
> w: 517-884-1231 / c: 248-635-4955
>
Look at autodiscover ( runs on the Client Access side of things in IIS) 
configuration as well as user permissions.

-- 
__________________________________
Leslie Kissinger-Houang
Information Technology Coordinator
Office of the Provost
Michigan State University
[log in to unmask]
517-355-6464

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